DIRECTOR OF OPERATIONS

Posted: December 5th, 2024 

Location: Denver, CO/Hybrid
Classification: Exempt
Reports To: CEO
Pay Range – $127,000- $135,00/annually

Overview: 
Senior Housing Options, Inc. (SHO) seeks a Director of Operations to lead the management and operations of our Assisted Living Residences and Affordable/HUD apartment properties. This role ensures exceptional resident care, property maintenance, regulatory compliance, and staff development while promoting SHO’s mission in Providing residential communities and caring services to enrich the lives of older adults in Colorado.

Responsibilities:

• Hire, train, and oversee property managers and administrators.
• Ensure compliance with HUD, CDPHE, Medicaid, LIHTC, HOME and other regulations.
• Maintain budgets, manage expenses, and maximize revenue and occupancy.
• Implement policies to enhance resident care and safety.
• Educate and inform staff and the board on regulatory changes.
• Resolve grievances and ensure quality resident services.

Qualifications:

• 4-6 years’ management experience in assisted living, HUD, or long-term care.
• Bachelor’s degree in Healthcare Administration or related field preferred or equivalent years in experience (8-10 years).
• Certified Assisted Living Administrator required. Will have up to 6 months to obtain certification
• Knowledge of HUD/Section 8 and assisted living regulations is a plus.
• Strong leadership, communication, and problem-solving skills required.

Work Environment:

• Requires occasional travel and flexible hours.
• Exposure to infectious conditions may occur.

Why SHO?
Join us in making a meaningful impact in the lives of seniors and individuals with housing needs. How to Apply: www.seniorhousingoptions.org (About SHO/Join Our Team)

EQUAL OPPORTUNITY EMPLOYER

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MOR Compliance/Occupancy Specialist III (Telecommuting/Travel in Nebraska)

Title:	MOR Compliance/Occupancy Specialist III (Telecommuting/Travel in Nebraska)
ID:	422
Department:	CMS
Location:	State of Nebraska
Number of positions:	1

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OCCUPANCY COMPLIANCE SPECIALIST

Posted: October 3rd, 2024 

Summary of Job

Responsible for the evaluation and monitoring of all properties owned and/or managed by the Housing Authority of the City and County of Denver (DHA) to assure compliance with applicable Public and Affordable Housing Programs. Keeps current on all changes in Affordable Housing regulations and assists in the distribution of this information to Housing Management Division (HMD) staff.

 

Essential Duties and Responsibilities

1.     Reviews and provides final approval of all new move-in files within 24 hours of receipt.

2.     Interprets all updates and changes in Public and Affordable Housing Programs requirements.

3.     Assures that HMD personnel receive clear and concise written interpretations of changes.

4.     Responds to compliance-related questions from HMD personnel.

5.     Implements file audit procedures to ensure compliance with regulatory agreements for each property.

6.     Ensures that all tax credit project first year tenant files are 100% in compliance.

7.     Ensures that the U.S. Department of Housing and Urban Development (HUD) Project-based Section 8 tenant files are 100% in compliance.

8.     Ensures that all public housing and hybrid/mixed-finance properties’ tenant files are 100%

in compliance.

9.     Schedules/coordinates all on-going file reviews and audits.

10. Tests verification of tenant income for Public Housing, HUD Project-based Section 8, Tax Credit, and mixed-finance properties.

11. Tests periodic tenant re-certifications to ensure compliance with Public Housing, HUD Project-based Section 8, Tax Credit, and mixed-finance property requirements for regulatory agencies and investors.

12. Verifies compliance with Fair Housing Standards.

13. Verifies compliance with DHA/HMD policies and procedures.

14. Participates in annual staff workshops on changes to regulations, Fair Housing workshops and other in-service training determined to be appropriate by the Manager of Compliance and Training.

15. Reviews the periodic Real Estate Assessment Center (REAC) physical inspections. This will include follow up on corrective measures with Housing Management staff.

16. Works with Manager of Compliance and Training and property managers to develop action plans for non-compliant properties.

17. In consultation with the Property Manager, provides orientation and training to site staff, including but not limited to, new hire orientation as well as re-orientation of existing staff.

18. Responsible for deployment of additional compliance policies, procedures, and file documentation for Public Housing, HUD Project-based Section 8, Tax Credit, and mixed- finance properties

19. Assesses and make recommendations to Manager of Compliance and Training regarding training needs for property managers consistent with DHA/HMD guidelines

20. Supports property managers and site staff in developing and deploying corrective action plans based on internal or external audit findings.

21. Assures that all first year files from each property have been copied and filed in an “off- site” and/or central location.

Other Duties and Responsibilities

1.     Other duties as assigned.

Minimum Education Requirements

*                   Bachelor’s degree in business, public administration or management preferred.

Minimum Experience Requirements

*                   Minimum of two (2) years experience required in property management, asset management, or housing regulatory organization/agency.

*                   Experience in the use of property management/compliance monitoring software.

Education/Experience Equivalency

*   A combination of appropriate education and experience may be substituted for the minimum educational requirements.

Licenses and/or Certifications

*   Must have a professional designation in the field of Real Property Management: 1) Accredited Residential Manager (ARM) certificate from the Institute of Real Estate Management (IREM), 2) Certified Property Manager (CPM) certification, 3) Section 8 Housing Manager (SHM), or 4) equivalent.

*   Current compliance certifications for Public Housing, HUD Project-based Section 8, Tax Credits, and mixed financed programs required.

*   Depending upon the particular position being filled, a valid Colorado driver’s license may be required. If a valid Colorado driver’s license is required, a good driving record must be maintained in accordance with the Personnel Policy.

 

Knowledge, Skills and Competencies

*                   Must possess a thorough knowledge of Public Housing, HUD Project-based Section 8, Low- Income Housing Tax Credit, and other affordable housing programs.

*                   Ability to read and interpret complex documents, such as regulatory agreements and compliance regulations.

*                   Able to work as an effective member of a team and in a collaborative manner with staff, peers, and supervisor.

*                   Ability to interpret and understand tenant file information.

*                   Ability to communicate clearly both verbally and in writing, including the ability to provide technical assistance on complex compliance issues in a simple, straightforward manner.

*                   Ability to work in a complex and changing organization and adapt to changes in structures and work priorities.

*                   Proficient computer skills in tenant accounting, work orders, budget and related software systems.

*                   Has thorough knowledge of REAC, Physical Inspection Protocol, and IREM.

*                   Communicates information and expresses ideas and facts to individuals or groups effectively, taking into account the audience and nature of the information. Makes clear and concise oral presentations, listens to others, attends to non-verbal statements, and responds appropriately.

*                   Has thorough knowledge of the requirements regarding re-examinations, re- determinations, utility allowances and the HUD Model Lease and application requirements.

*                   Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

*                   Expresses facts and ideas in writing in a succinct and organized manner that is appropriate for context, time and place.

*                   Identifies and analyzes problems, using sound reasoning to arrive at conclusions, finds alternative solutions to complex problems, and distinguishes between relevant and irrelevant information to make logical judgments.

*                   Makes sound, well-informed and objective decisions and accurately perceives the impact and implication of decisions.

*                   Effectively plans, organizes, implements, and monitors multiple assignments and/or projects and tasks from inception to completion, with minimal or no disruptions/problems.

*                   Deals calmly and effectively with high stress/high pressure situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).

*                   Handles, in a constructive, non-disruptive manner, the organizational and interpersonal changes or stress that may exist in the work, dealings with other personnel, and supervision (provided or received). Work processes include but are not limited to, how work is performed, supervised or distributed, how problems are solved, and how decisions are made.

*                   Communicates information and states problems in a clear, concise, courteous and nondiscriminatory manner and is able to provide clarification as necessary.

*                   Shows respect for the opinions of others and behaves in such a way as to ensure an atmosphere free of needless interruptions, difficulty and/or discrimination.

*                   Displays a professional image.

*                   Receives and provides clear constructive feedback regarding work performance, to or from individuals or groups, and is able to provide clarification as necessary.

*                   Recalls information that has been presented previously.

*                   Inspires, motivates and guides subordinates toward goals; coaches, mentors, and challenges staff; adapts leadership style to various situations. Maintains and models high standards of honesty, integrity, trust, openness, and respect for others.

*                   Remains open to change and new information. Adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles, and effectively deals with ambiguity.

*                   Is thorough and complete when performing work and conscientious about attending to detail.

*                   Determines objectives and strategies of assigned areas, coordinates with the Chief Operating Officer - Housing Management or designee to accomplish goals, monitors and evaluates the progress and outcome of plans and projects and anticipates potential problems or opportunities.

*                   Displays high standards of ethical conduct and understands the impact of violating these standards on DHA, self, and others, chooses an ethical course of action and is trustworthy.

*                   Establishes and maintains effective and cooperative interpersonal relationships with chief operating officers, senior staff, peers, higher-level managers, staff and residents and staffof other organizations, vendors, consultants and stakeholder groups. Show understanding, courtesy, tact, empathy and concern.

*                   Relates well to people of diverse cultures, backgrounds and situations, is sensitive to individual differences. Adapts approach to different people and situations and shows understanding, courtesy, tact, empathy and concern. Ability to work effectively with a workforce that is culturally and economically diverse.

*                   Sets goals and takes initiative in implementing ideas, systems or policies related to agency development projects. Manages time efficiently, encourages feedback, and invests in self- development.

*                   Knowledge of analysis and research techniques sufficient to be able to gather information, secure and analyze desired information, and formulate logical recommendations.

*                   Skill in conducting test or inspections of services or processes to evaluate quality or performance.

Physical Requirements

Physical Demands

Standing: Remaining on one’s feet in an upright position.

Walking: Moving about on foot.

Sitting: Remaining in the normal seated position. Hearing: Perceiving the nature of sounds by the ear.

Reaching: Extending the hand(s) and arm(s) in any direction. Talking: Expressing or exchanging ideas by means of spoken words. Driving: Moving body parts for automobile operations.

*                   Physical Strength

Lifting: Raising or lowering an object weighing 10-15 pounds.

*                   Vision Requirements

Far Acuity: Ability to see clearly at 20 feet or more. Near Acuity: Ability to see clearly at 20 inches or less.

Accommodation: Ability to adjust vision to bring objects into focus.

Mental Demands

Mathematical Reasoning Memorization

Oral Comprehension Written Comprehension

Interpretation (policies, procedures, or practices) 
Applies and interprets HUD regulations and DHA policies and procedures. Makes recommendations to supervisor for changes in DHA policies and procedures.

Internal /External Contacts
Contact with the public or employees where explanatory or interpretive information is exchanged, gathered or presented.

Environmental Conditions
Changing priorities and meeting deadlines results in stress. Occasional travel to various locations and possible exposure to all types of weather conditions, moving objects and other hazards. Possible evening and weekend work.

 

Scope of Responsibility

Problem Solving
Recommends and implements corrective methods for problems related to the HMD. Duties are generally complex and may be of substantial intricacy. Unusual problems or proposed deviations from guidelines, practices, or precedents may be discussed with the supervisor before being initiated.

Decision Making
Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, to interpret precedents, to adapt standard practices to different situations, and to recommend alternative actions in situations without precedent.

Nature of Supervision
Under supervisor direction, the employee has personal accountability for carrying out the work objectives within the scope of established guidelines and the mission. Employee is expected to resolve problems that arise in the normal course of the work. Work may be discussed with higher level supervisors and reviewed for soundness of judgment and feasibility of decisions.

Resource Responsibility
Supervises enforcement of HUD regulations and DHA policies and procedures in the HMD. Non-human assets: Office equipment, computer, office supplies, electronic devices.

Working Conditions
Primarily an office environment, however, subject to varying and unpredictable situations. High degree of stress due to human interactions, long irregular hours, high volume of work, high volume of phone calls and numerous interruptions.

Position Reports To:Manager of Compliance and Training

To apply please send resumes to[email protected]or visitwww.denverhousing.org/careers 

EQUAL OPPORTUNITY EMPLOYER

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MULTIPLE POSITIONS

Posted: August 8th, 2024 

ComCap Management is a growing affordable housing management company, with properties in the Denver-Metro Area, Fort Collins, and Colorado Springs. ComCap Management offers a competitive benefit package. We are looking to fill the following full-time positions:

Property Manager
Denver:  must have 2 years of experience as a manager or assistant manager of a tax credit community. Experience with the Average Income set-aside preferred. Salary $65,000 with bonus potential.

Property Manager
Colorado Springs: must have 2 years of experience as a manager or assistant manager of an affordable housing community. Salary $65,000 with bonus potential.

Assistant Property Manager
Denver: must have 1 year of experience at an affordable housing community. Salary $22-$24 with bonus potential.

Assistant Property Manager
Colorado Springs: must have 1 year of affordable housing experience. Salary $22-$24 per hour with bonus potential.

Leasing Professional
Denver: Must have 1 year of experience in property management, prefer someone with affordable housing experience. Salary $20-$22 per hour.

Maintenance Supervisor
Colorado Springs: Must have a minimum of 4 years of maintenance experience, with at least 1 year as supervisor. Must be EPA certified. Salary $27-$29 per hour with bonus potential.

Maintenance Tech
Both Denver and Colorado Springs: Must have a minimum of 1 year of maintenance experience. Salary $23-$25 per hour.

To apply for any of these positions, please submit resume to [email protected]. ComCap Management is an equal opportunity employer.  

EQUAL OPPORTUNITY EMPLOYER

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COMPLIANCE ASSISTANT

Posted: June 27th, 2024

Department: Property Operations
Status: Full-time, On-site
FLSA Status: Hourly, Non-exempt
Reports to: Property Manager
Pay Rate: $22.00 - $26.00 / hour
Location: Highland West - Wheat Ridge, CO

COMPANY OVERVIEW
Archway Communities is a nonprofit housing organization based in Colorado. We are a trusted industry leader dedicated to building and managing communities where people can afford to live and pursue their goals. Archway addresses the systemic inequity at the root of the housing crisis by developing affordable housing, supporting residents with services and working with our donors and partners to influence change in our communities. Learn more at www.archwaycommunities.org.

POSITION SUMMARY
Responsible for completing compliance tasks including resident income certifications and recertification. Completes all tasks in accordance with HUD, CHFA, and investor requirements. Certifications and recertifications are review recertifications are reviewed for accuracy with the Director of Compliance.

ESSENTIAL FUNCTIONS
● Complete annual and interim certification accurately and promptly per HUD, CHFA, and investor requirements and company policies and procedures.
● Manage the RCS-Windsor service website including submission of the files for review, timely follow-up on requested submission, and communicating processing concerns and changes with RealPage Windsor support team.
● Complete EIV verification for certifications and management reporting as required. Maintain the EIV report manual ensuring all staff members are current with credentials and Cyber Awareness training.
● Process monthly HAP vouchers in conjunction with the Property Management Associate.
● Prepare documentation for annual management reviews and financial audits. Work with CHFA, MHEG, and auditors to complete scheduled MORs.
● Creates and maintains resident files
● Assists with all regulatory audits
● Maintains a 75% accuracy rate with resident files
● Meets with residents to collect information and assist with certifications
● Possess and maintain current knowledge of LIHTC and section 8 regulations and fair housing policies.
● Other duties as assigned from Property Manager 

WORK ENVIRONMENT AND PHYSICAL DEMANDS

● Ability to stand or sit while maintaining alertness for several hours at a time.
● Ability to speak concisely and effectively communicate.
● Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
● Ability to view/enter data for long periods of time.

QUALIFICATIONS
● Two or more years of managerial or administrative experience.
● Professional training may substitute for experience. Previous property management experience a plus.
● Previous property management experience a plus.
● Knowledge of HUD, LIHTC, and/or other affordable housing programs
● Experience with OneSite or similar property management software program
● Ability to meet deadlines and work independently with minimal supervision
● Bilingual Spanish is a plus 

COMPENSATION
The pay range for this role begins at $22.00 / hour and goes to $26.00 / hour depending on experience and skill sets.

Archway is proud to offer:

● Health and dental insurance with the company covering up to 80% of cost depending on plan selected
● Fully paid vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
● 401k retirement plan with a 3% non-elective Archway contribution of the employee’s eligible annual pay
● 13 paid holidays per year including 3 floating holidays
● Paid sick and vacation leave, parental leave

If you would like to apply for this position, please send your resume to [email protected].

Thank you for your interest in Archway Communities!

EQUAL OPPORTUNITY EMPLOYER

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RESIDENT SERVICES ASSOCIATE

Posted: June 27th, 2024

Department: Property Management
Status: Full-time, On-site 
FLSA Status: Hourly, Non-exempt
Location: Highland West Community, Wheat Ridge CO
Reports to: Property Manager
Pay Rate: $21.00 - $24.00 / hour
Revision Date: May 2024

COMPANY OVERVIEW
Archway Communities is a nonprofit housing organization based in Colorado. We are a trusted industry leader dedicated to building and managing communities where people can afford to live and pursue their goals. Archway addresses the systemic inequity at the root of the housing crisis by developing affordable housing, supporting residents with services and working with our donors and partners to influence change in our communities. Learn more at www.archwaycommunities.org.

POSITION SUMMARY
Under the supervision of the Property Manager and in close collaboration with onsite staff, resident councils, and residents, this role is responsible for developing, coordinating, delivering a range of community-informed services that facilitate housing stabilization and promote residents’ financial, social, and health related needs. The Resident Services Associate is responsible and accountable for delivering additional services to residents to help maintain housing stability.

ESSENTIAL FUNCTIONS
● Conduct crisis and risk assessments in consultation with property operations colleagues and supervisors; support with crisis intervention services, as appropriate.
● Work in conjunction with resident councils to provide social activities for residents onsite including coordinating monthly birthday celebrations and holiday celebrations.
● Develop and implement a monthly newsletter for community news and a monthly calendar of social events.
● Provide mediation between residents on all neighborly disputes.
● Administer the communities gardens policy, procedures, and schedules.
● Provide mediation and be present for administration of all demands issued from the Property Manager and Assistant Property Manager.
● Promote resident health and wellness through coordination of trauma-informed services with local providers and partners including but not limited to medical/mental/cognitive health, mindfulness and well-being, and substance dependency.
● Develop and administer a needs assessment survey with residents to develop appropriate programming and services for residents.
● Assist Compliance Associate with resident certifications including assistance with administrative duties
● Other duties as assigned.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
● Ability to efficiently perform job responsibilities with minimal supervision.
● Ability to speak concisely and effectively communicate.
● Must be able to lift up to 30 pounds.

QUALIFICATIONS

A. Education: Highschool diploma or equivalent

B. Experience:
● At least 2 years of experience in direct service coordination in a human services field, senior services, and/or case management is required. With excellent references, this can include documented volunteer work in the community or an unpaid internship.
● Familiarity with or willingness to learn Google Suite applications.
● Bilingual proficiency in a common language other than English is preferred but not required.
● Experience working with older adults is strongly preferred.

COMPENSATION
The pay range for this role begins at $21.00 per hour and goes to $24.00 per hour depending on experience and skill sets.

Archway is proud to offer:

● Health and dental insurance with the company covering up to 80% of cost depending on plan selected
● Fully paid vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
● 401k retirement plan with a 3% non-elective Archway contribution of the employee’s eligible annual pay
● 13 paid holidays per year including 3 floating holidays
● Paid sick and vacation leave, parental leave

If you would like to apply for this position, please send your resume to [email protected].

Thank you for your interest in Archway Communities!

EQUAL OPPORTUNITY EMPLOYER

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MAINTENANCE TECHNICIAN

Posted: June 27th, 2024

Department: Property Management
Status: Full-time, On-site 
FLSA Status: Hourly, Non-exempt 
Reports to: Maintenance Supervisor 
Pay Rate: $21.00 - $27.00 / hour 
Location: Denver Metro Area

COMPANY OVERVIEW
Archway Communities is a nonprofit housing organization based in Colorado. We are a trusted industry leader dedicated to building and managing communities where people can afford to live and pursue their goals. Archway addresses the systemic inequity at the root of the housing crisis by developing affordable housing, supporting residents with services and working with our donors and partners to influence change in our communities. Learn more at www.archwaycommunities.org.

ESSENTIAL FUNCTIONS

Facilities Maintenance:
● Perform maintenance to ensure the community areas are in proper condition. 
● Remove and dispose of garbage on community grounds, in common areas and at the entrance to maintain appearance standards.
● Perform regular inventories of maintenance and supplies.
● Maintain order and appearance of storage areas and maintenance shop
● Comply with OSHA safety regulations to reduce accident occurrences and to protect residents, the company, team members and vendors.
● Perform scheduled preventative maintenance service on a timely basis i.e. furnace filters, smoke alarm batteries.
● Schedule and perform duties needed to turn vacant units in a timely manner for leasing. 
● Remain available for “on-call” duties as needed.

Relationship Management:
● Work professionally and respectfully with all other staff.
● Build and maintain valuable resident relationships and vendor relationships.

Other Duties:
Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
● Ability to efficiently perform job responsibilities with minimal supervision.
● Ability to speak concisely and effectively communicate. 
● Follow Archway's COVID protocols. 
● Ability to regularly tour and inspect the property grounds and units.

QUALIFICATIONS

A. Education:
● High School Diploma or GED required

B. Experience
● Basic computer and mobile device skills
● Understand operation of basic maintenance tools 
● Excellent customer service skills
● Valid driver’s license and access to reliable transportation
● Knowledge of plumbing, electrical, appliance repairs, HVAC, drywall, and carpentry is a plus
● Ability to efficiently perform job responsibilities with minimal supervision
● Ability to lift or move up to 75 pounds
● Ability to tolerate exposure to various chemical compounds

COMPENSATION
The pay range for this role begins at $21.00 per hour and goes to $27.00 per hour depending on experience and skill sets. Archway is proud to offer:

● Health and dental insurance with the company covering up to 80% of cost depending on plan selected
● Fully paid vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
● 401k retirement plan with a 3% non-elective Archway contribution of the employee’s eligible annual pay
● 13 paid holidays per year including 3 floating holidays
● Paid sick and vacation leave, parental leave

If you would like to apply for this position, please send your resume to [email protected].

Thank you for your interest in Archway Communities!

EQUAL OPPORTUNITY EMPLOYER

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Supportive Services Coordinator (Family-Based Sites)

Posted: June 27th, 2024

Department: Supportive Services
Focus: Families and Youth
Status: Full-time, On-site
Location: Denver, CO Metro Area
FLSA Status: Hourly, Non-exempt
Reports to: Supportive Services Manager
Pay Rate: $24.04 - $27.40/hour 

Archway Communities elevates lives by providing access to affordable housing, food security and the supportive services people need to thrive. We believe residents need more than affordable housing to stabilize their lives which drives our supportive services team to provide best-in-class services that vary by community. We operate 10 (and growing) communities with these services in the Front Range and are looking for a talented, mission-driven team player to develop, coordinate and deliver resident-informed services at Fountain Ridge, a 111-unit community in Fountain, CO with many families and working adults.

 While each community has individualized needs, we have our residential sites loosely broken down by common needs of the residents: one group focuses on the needs of individuals that have experienced chronic homelessness or other housing instability, substance dependency, and/or mental illness; another group that focuses on the needs of families and youth, some of them immigrants and refugees; and a third group that serves the needs of older adults in their own independent residences. We also partner with the Veterans Administration to support the needs of veterans at several of our properties. While Archway Communities’ supportive services coordinators are expected to become familiar with and provide coverage for all our residential communities, specialties exist across these three groups to best serve the existing and emerging needs of these residents. Fountain Ridge falls within the second group above.

Archway is on a journey to build communities of respect and dignity with individuals and families. Our four cultural pillars are Mission First, Best-in-Class, Extreme Ownership, and Gratitude. We embed these concepts in our day-to-day work that roll up to our strategic plans and objectives. We are an entrepreneurial, growing company that welcomes new colleagues who share these values.

POSITION SUMMARY 
Under the supervision of a Supportive Services Manager and in close collaboration with other coordinator colleagues, property managers, and residents, this role is responsible for coordinating and delivering a range of community-informed services that facilitate housing stabilization and promote residents’ financial, social, and health related needs. Services are delivered across various settings such as an Archway property site and other sites, in residents’ homes, and in the community. This role is responsible for managing the daily operations of activities related to the programming offered to that site’s residents including enrichment activities, classes, workshops, public benefits support, and no-cost food programs. This position brings value to the organization by operationalizing these unique and robust sets of services, building trust with residents, colleagues, and partners, and co-creating community. Performance in this role is evaluated on consistent engagement, accurate reporting, sound judgment, responsible communication, and leading with a solutions-based approach.

ESSENTIAL FUNCTIONS

● Engage with all units at minimum once monthly to provide outreach and engagement, strengths-based support, and service coordination designed to assist residents in maintaining stable housing. 
● In collaboration with residents, create a person-centered plan to address short term and long term goals to be reviewed and completed annually.
● Provide on-site (possibly, in-home) service coordination including but not limited to the following areas: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, referrals to providers for substance use and support, primary and mental health care, and all other services needed to assist residents in reaching their treatment plans and wellness goals.  
● Conduct crisis and risk assessments in consultation with property operations colleagues and supervisors, support with crisis intervention services, as appropriate.
● Use evidence-based and trauma-informed practices in service delivery such as Motivational Interviewing and Harm Reduction.
● Mediate and advocate on behalf of the resident to help them maintain housing, health care benefits, entitlements, transportation, etc. within the context of safety and security standards for the larger residential community. 
● Promote resident health and wellness through coordination of trauma-informed services with local providers and partners including but not limited to medical/mental/cognitive health, mindfulness and well-being, and substance dependency. 
● Plan and coordinate activities, including educational classes, enrichment activities, recreational outings, and no-cost grocery or meal programs.
● Manage and supervise program participants, volunteers, teachers, providers, and instructors at the on-site community center or a central meeting location.
● Support with transportation needs, including ability to drive residents in a 15-passenger van to community outings and events.
● Maintain documentation standards including case notes, consent forms, expense reporting, and budget guidelines as set forth by supervisors, Archway’s Employee Handbook and the Supportive Services Program Handbook.
● Other duties as assigned that relate to the best interest of Archway Communities and the needs of residents.

QUALIFICATIONS

Education:

A bachelor’s degree in a social services related field is preferred, but candidates with a high school diploma or GED and relevant and substantive lived or professional experience in absence of a four-year degree will be considered.

Experience:

At least 2 years of experience in direct service coordination in a human services field, mental health care environment, and/or case management is required. With excellent references, this can include documented volunteer work in community or unpaid internships. Experience working in diverse community settings in one or more of the following areas: community centers serving families or youth; chronic homelessness or housing instability; individuals with medical or mental illness, substance use disorders, outreach and engagement, crisis intervention, affordable housing and public benefits applications, housing stabilization/eviction prevention, and/or fair housing law.

● Applicants must have a Driver's License and feel comfortable driving a 15-passenger van.
● Familiarity with or willingness to learn Google Suite applications.
● Bilingual proficiency in a common language other than English is preferred but not required.

PERSONAL CHARACTERISTICS

● Alignment with Archway Communities’ mission and cultural pillars.
● Interest and ability to work with a wide variety of people and communities to co-create strategies with residents for their housing stabilization and quality of life. 
● Detail-oriented with an exceptional ability to liaise, advocate, follow through and follow up. 
● Outstanding communication skills with the ability to listen closely, summarize succinctly and utilize motivational interviewing techniques. 
● Team and solutions-oriented: this role often requires independent thinking and decision making, but is accountable to a team of colleagues and supervisors that gathers frequently to problem-solve collaboratively; a positive outlook, mature judgment, and a learning mindset are critical. 
● Trustworthy with a high standard of integrity: this is imperative to our work and within our team so that we may build community and assist with removing barriers to housing instability for residents. 
● Strong emotional intelligence: the ability to navigate the various hurdles and emotions residents face in their housing journeys with compassion and calm; the ability to think and communicate clearly through challenging situations and conversations. 
● Motivated self-starter: internally motivated to coordinate multiple projects or tasks simultaneously in a fast-paced environment.

WORK ENVIRONMENT

This is a role based in a residential community (not remote) with a high degree of independence and minimal |in-person supervision. Archway has an evolving set of COVID protocols and requires adherence to a vaccination policy. This role uses a computer, internet, Google Suite, and resident management databases. This role may be in contact with individuals and families in crisis who may be physically or mentally ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. It may be occasionally necessary to develop action plans quickly and effectively in response to various situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate and will require frequent movement across the property site, including to individual units, community rooms, outdoor areas, and an office.

COMPENSATION

The pay range for this role is $24.04 - $27.40 per hour, depending on experience and skill sets.

Archway is proud to offer:

● Archway provides Health and Dental insurance with the company covering up to 80% of cost depending on selected plan
● Fully paid Vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D 
● 401k retirement plan with a 3% non-elective contribution of the employee’s eligible annual pay
● 13 paid holidays per year including 3 floating holidays 
● Paid sick and vacation leave, parental leave

If you would like to apply for this position, please send your resume to: [email protected].

Thank you for your interest in Archway Communities!

EQUAL OPPORTUNITY EMPLOYER

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